Where the architecture
meets the world.
A small, curated record of engagements that turned AI ambition into operational systems — measured by cycle time, readmissions, ROI, and the trust of the people inside the room.
An Intelligent Enterprise Operating System for Claims
Re-architected the claims business as a hybrid-intelligence operating system — humans, LLM agents and decision services sharing one nervous system. Cycle time fell 62% and the org learned to lead a mixed human/digital workforce.
A Hybrid-Intelligence Care Team for Chronic Heart Failure
Designed a hybrid-intelligence care system where a four-nurse team, a clinical risk model and home telemetry act as one digital-first workforce — cutting 30-day readmissions by 41% and unlocking a national reimbursement code.
Standing Up a 400-Strong Digital Workforce in Shared Services
Built and led the program that put 400 supervised AI agents to work alongside 1,200 humans across finance, procurement and HR — with the governance, KPIs and leadership rituals to manage them as one workforce.